Delivery

All goods are sent by insured delivery, you will be required to sign upon receipt. Please consider this when selecting your delivery address 

If goods are in stock we aim to despatch them within 3 working days. Other items may take 14-21 days.
Should you have a special occasion and date that you require items by please email us to let us know and we will do our very best to meet your deadline

UK jewellery is sent by Royal Mail next day delivery and so will be with you the working day following despatch
Europe jewellery is tracked by Royal Mail, delivery is expected to be 3-5 days following despatch
Rest of the World jewellery is tracked by Royal Mail, delivery is expected to be 5-7 days following despatch

Please note that any duty or taxes incurred in the destination country are the responsibility of the customer

Returns

We hope you are delighted with your purchase but should you wish to return any item you have 14 days to do so, for a full refund (postage cannot be refunded unless goods were sent in error or were faulty)

Please send an email to steph@stephanieray.co.uk letting us know the package is on its way. Let us know the reason for return, and if you would like a replacement, swap or a refund

Return to Stephanie Ray, Studio W5, Cockpit Yard, Northington Street, London WC1N 2NP. UK, in the original packaging. It is your responsibility to ensure safe return, goods lost in transit cannot be replaced or refunded so you are advised to use an insured postal service

Any bespoke orders or special sizes are non returnable

If you receive the wrong goods or the product was faulty please let us know within 10 days